Website Usage Policy

Privacy Policy

This Privacy Policy applies to careersolved.com (hereinafter, "us", "we", or "careersolved.com"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources. As a visitor, you can browse our platforms to view the content on various careers, exams, details of schools, colleges, universities, service providers, courses, programs etc. and other information available on Platforms. You are not required to provide any personal data as a visitor.However, many of our services require you to register on careersolved.com. When you register, we will ask for your personal information and education interest to create your account.

Registration

We may collect the following information to register you on our platforms to allow you to use our products and/or vail the various services we offer:
Your name
Contact information such as email address and phone number
Demographic information such as current location and/or residential address
Education details such as education Interest, current education level, year of passing and/or other preferences/interests (including but not limited to preferred location of study, choice of programs/courses)

Coaching / counselling products

At the time of purchasing or using of any of our test preparation products, counselling products or other tools / services, paid or free, on our platform, we may collect additional information such
Your location and state
Your socio-economic profile
Information pertaining to racial or ethnic origin, religion etc,
Your score, rank in various entrance exams.
Date of birth
Enrolment number pertaining to exam/institutions applied to
Your engagement on various products, behaviour patterns, test results etc

Common Form

When you are applying to colleges / universities by using our Common Form on our platforms, we may collect the following additional information from you to enable them to process you application.
Category / Stream for which form is filled, course interested in, preferred location of study
Gender, Nationality, State, Address, Date of Birth
Father’s / guardian’s name, occupation, mother’s name
Details of 10 th class including marks scored, school name, school board, passing year
Details of 12 th class / under graduation including stream, marks scored, school name, school board, passing year
Work experience (if applicable) including companies last worked / working, years of experience, job designation etc.
For purchase of products, we may ask for financial information such as bank account or credit card or debit card or any other payment information for processing of payments.
We will only collect Personal Information by lawful and fair means. Personal Information may be collected directly from you or your authorised representative, or may be collected from a third party such as a licensee or representative authorised by us to provide services to you. We collect information about the services that you use and how you use them including but not limited to log information and location information
The above information is collected to help us provide you improved and personalized content and services, analyse trends, conduct research and to aid evolution of our product/service offerings to benefit the end user that is you.
We do not collect Personal and Sensitive information unless the information is reasonably necessary for conducting our business functions/activities.

Use of your personal information

By providing information for the purposes of creating your User account or adding any additional details to your careersolved.com profile, you are expressly and voluntarily accepting the terms and conditions of this Privacy Policy and User Agreement that allow us to process information about you.
We require this information to understand your needs and to provide you better service; in particular for all or some of the following reasons:
To customise experience on our platforms based on your profile and interests
To recommend the ‘best fit college’ with the information provided by you
To enhance your engagement levels with the test preparation platform and to enable us improve your learning outcomes
To process your application(s) to our partner Colleges and Universities which require the information to assess your suitability for admission
To send you updates about the exams, schools / colleges / universities / service providers, courses, programs, events and other information that you may be interested in
To tailor the communications that we send you about our products and services based on your profile
To allow you to participate in surveys, reviews, promotional offers or interactive features of our products/services when you choose to do so
To respond appropriately to any questions or comments that you submitted to use on our platforms or otherwise.
For Internal record keeping
To enhance products, functionalities and services offered by us
We may periodically send promotional emails/SMS about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use this information to customize the platform according to demographic interests
Your personal data may be shared with selected educational institutions to communicate their marketing campaigns for their courses / programs which may be beneficial to you.
You can at any time ask us to stop sending you marketing information or withdraw the permission to contact you by mailing us at support@careersolved.com

Sharing of your information

We work with a range of educational institutions that advertise courses on our platforms. Your personal data will only be shared with educational institutions you have chosen to engage with via our websites. For example, when you make an enquiry, show interest or a prospectus request to an institution, your details relating to that enquiry will be provided to the institution so that they may engage with you directly.
We may also share the information under the following circumstances
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of terms of services of careersolved.com platforms, or as otherwise required by law.
We are responding to subpoenas, court orders, legal process or to establish our legal rights or defend against legal claims.
Further, we may share your personal information with selected educational institutions based on your browsing behaviour or expression of interest regarding education interest, courses, specialisations, current and preferred location/s etc. and educational institutions may contact you. Please note, that those educational institutions that use your data are not governed by our privacy policy. For further information on how such educational institutions or advertisers use your information, please visit the applicable policy of that aforesaid entity.
The information you provide by filling “Common Form” is shared only with the institution(s) that you have expressly consented to apply to by paying the applicable application fee. This information enables these institution(s) to process your application and to contact you to initiate the next steps in the admissions process
Furthermore, whenever you make payments on our Platforms, your payment card information is shared with a payment gateway / processor.

Links to Other platforms

Our platforms may contain links to other platforms of interest. However, once you have used these links to leave our platform, you should note that we do not have any control over that other platform you have voluntarily chosen to visit by clicking on that link. Therefore, we are not responsible for the protection and privacy of any information which you provide whilst visiting such platforms as these aforesaid platforms are not governed by this privacy statement. You should exercise caution and review the privacy statement applicable to the platform in question to understand your rights and/or protect your interests.

How individuals can access and correct their Personal Information held by us?

The Company provides you the ability to keep your personal information accurate and up-to-date. You have a right to access, modify, correct and delete the data you supplied. If you update any of your information, we may keep a copy of the information that you originally provided to us in our archives for uses documented in this policy.
If at any time you would like to rectify or restrict the processing of your personal information, you may access your personal information and make necessary changes.
At any time, if you wish to withdraw your consent to processing your data, please email us at support@careersolved.com
We will retain your information as long as your account is active or as needed to provide you services and/or to enable your usage of our products. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce this Agreement.

Cancellation and Refund Policy

Amount paid towards products purchased will neither be refunded nor adjusted under any circumstance.
However, if you have purchased products / services under ‘money back guarantee’ facility, the amount would be returned in case of not meeting the minimum guarantee promised, provided that you have fulfilled the terms and conditions pertaining to the offer provided by us.
Our customer service team would be available to address any concerns related to the product and services rendered by us. For further information, please write to us at support@careersolved.com

Your Consent

By registering with us, you are expressly consenting to our collection, processing, storing, disclosing and handling of your information as set forth in this Policy now and as amended by us from time to time. Processing your information in any way, includes collecting, storing, deleting, using, combining, sharing, transferring and disclosing information. We believe that, every user of our Platforms must be in a position to provide an informed consent prior to providing any Information required for the use of any of the Platforms. Even if you reside outside India, your information will be transferred, processed and stored in accordance with the applicable data protection laws of India.

Changes to our Privacy Policy

We reserve the right to update, change or modify this policy at any time. Changes to our policy will be updated on our platforms only. You are advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes.

Authorization

In purview of the Telecom Regulatory Authority of India (TRAI) guidelines, you hereby authorise us and our affiliates/partners or otherwise who are accessing your Information by virtue of their association with the company to communicate with you through telephone/mobile, Email, SMS, WhatsApp or other modes of communication even if Your number/numbers(s) is/are registered in the National Do Not Call Registry (NDNC) or www.nccptrai.gov.in
You are providing your express consent to receive information, including telemarketing, about products and services from us and you hereby agree and consent to our contacting you using the information you have provided to us. We may contact you by e-mail, phone, including automated dialling equipment, SMS, WhatsApp and other kinds of text message, social networks or any other means of communication.

When you send an email or other communication to the company, it may retain those communications in order to process your inquiries, respond to your requests and improve our Services.

Security Measures

We take utmost care to secure your Information from unauthorised access, usage or disclosure or alteration. We take appropriate steps and security measures to safeguard your Information and make sure that your Information is secured as mandated by law. For this purpose, we adopt reasonable security practices and procedures, in line with the industry standards, to include, technical, operational, managerial and physical security controls in order to protect your personal information from unauthorized access, or disclosure while it is under our control.
While we protect your personal information as per industry standards, you acknowledge that the internet or computer networks are not fully secure and we cannot provide any absolute assurance regarding the security of your personal information. Therefore, you shall not hold us responsible for any loss of your information, or any other data which you have shared.

Change in terms of Privacy Policy:

careersolved.com reserves the right to amend or modify these terms of use and Privacy Policy at any time, as and when the need arises. We request you to regularly check this page from time to time to keep you apprised of changes made. Your continued use of the Platform gives your unconditional acceptance to such change.

How to Contact Us

careersolved.com
contact@careersolved.com